FAQ'S

SHIPPING

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

Where do you ship? 

We ship within Australia and Worldwide.

When will you ship my order? 

Fast delivery is important to us, but we never sacrifice taking care and time to prepare your order.  Please allow up to 48 hours to prepare the package and dispatch your order, often it's much quicker though. We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping. 

What if I ordered something on pre-order?  

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items? 

We ship via Australia Post with tracking as standard within Australia. 

Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.

Behind the scenes...

As a family run business, our office hours vary. With full time jobs, pupperchino and our little one, we are doing night owling most evenings. We’re only ever an email away though and love collaborating with customers, receive lovely feedback and appreciate all the amazing photos you send us through.